Safaricom has addressed the nationwide Mpesa delays that have struck the country and caused inconveniences, among other shortcomings, to daily activities.
On January 9, Safaricom, Kenya’s leading telecommunications company, faced a wave of frustration from users as nationwide MPESA delays caused inconvenience and disruptions to daily activities.
Kenyans took to social media platforms, particularly X, to express their grievances and seek explanations for the unexpected service interruptions.
In response to the mounting concerns, Safaricom acknowledged the widespread MPESA delays and offered calm responses to individual queries on X.
Safaricom expressed apologies for the inconvenience caused and requested users’ patience as they worked to restore normalcy to the service.
“We are experiencing challenges on MPESA that we are working on. Once this is done, you will be updated. Our sincere apologies for the inconvenience.”Safaricom
responded
Lately, many Kenyans have opted to go cashless and almost do everything using their Mpesa app, and rarely would you find residents paying in cash. People entirely depend on Mpesa to do everything, including buying food, clothes, and even paying for transportation fees.
Below are some of the disappointments shared by netizens concerning the inconveniences caused by Safaricom:
5 People: I was to send my woman upkeep; Lakini Mpesa decided otherwise; we will try again next time😅
Degrata: Mpesa haifanyi na tumeambiwa kama huna cash haushuki. Salaaale naona nikishukia nanyuki sasa
Hanifa: Mpesa left me stranded for some good minutes. I told this guy to send me his number; I’ll send it to him later, and he said, “Haina noma.” Gosh, I was moved. I’ll actually send him double 🥹😭🥹
Malinga David: Na itarudi normal lini?? Leo naruka lunch ivo ivo sasa, si mbona asubuhi ilikuwa tu sawa!
MetroBoomin: Without Mpesa, Safaricom is dead. They have shit internet and calling minutes. Why can’t one billion people decide? Enough is enough alete hawa jamaa competition,
Edgar: Safaricom should always have prior communication before maintaining MPESA services. Sasa, a whole journalist, nakaa mkora kwa line ya supermarket. What f*****y is this?
