Akothee Calls Out a Kenyan Bank For Offering Poor Customer Service

Kenyan businesswoman and brand ambassador Akothee has called out a Kenyan bank for failing to take measures to protect her money from being withdrawn.

Speaking through her social media page, she told a Kenyan bank that she didn’t disclose her identity, saying that she doesn’t see the essence of keeping money in the bank as it is just a waste of time because it is not safe either way.

Akothee opened up, saying that even with her money that was in the bank, a random thieve made their way with it, withdrawing over 500Ksh.

Akothee, who said she got the information from the authorities, added that the thief in question refused to disclose how they got Akothee’s pin and ATM card, expressing her disappointment to the said bank in question for failing to act quickly and update her on the same.

“The thief who stole money with my ATM card was caught and put in police custody; however, I am told he denied disclosing how he got my card and my pin.

And guess what? This information I am receiving from the investigation team, My Bank. The bank I bank with has not contacted me nor updated me on the way forward 🤔 We are talking about 700 andabove.
It’s been a month, so it means this bank has no backup plan for their customers, nor do they care.

They have poor customer relations, and that’s how someone was able to withdraw over 500Ksh on an ATM in two days, and they never even realized something was wrong.”

Akothee concluded by posing a question to the public: if their money is indeed safe in the bank, as many think it should be, and if at all it isn’t, is there any reason as to why people should trust them with their money?

“So is your money safe with the bank?” Akothee added