The National Transport and Safety Authority (NTSA) has issued a directive to motor vehicle owners, companies, dealers, and financial institutions to collect their processed logbooks and digital number plates. In a statement released today, the Authority revealed that thousands of these crucial documents remain uncollected at NTSA offices across the country.

Highlights:

• NTSA urges vehicle owners to collect their unclaimed logbooks and number plates.
• Documents belong to motor vehicle companies, dealers, and financial institutions.
• NTSA promises quicker processing times for future applications.

Uncollected Documents Pile Up

The NTSA’s announcement comes as many vehicle owners and stakeholders have failed to pick up their processed documents, causing a backlog in various offices. Most of the uncollected logbooks and number plates are believed to belong to applicants from motor vehicle companies, dealers, and financial institutions.

“The Authority directs motor vehicle owners, companies, dealers, and financial institutions to collect reflective number plates and logbooks,” the NTSA stated.

Kenyans who applied for these documents are now being urged to visit the respective centers identified during their application process to retrieve their logbooks and number plates.

Requirements for Collection

For those seeking to collect their number plates, NTSA advises them to bring their old number plates and proper identification documents. Meanwhile, those picking up their logbooks will need to present their previous logbook alongside identification documents.

This call for collection comes in the wake of widespread complaints over delays in the processing and issuance of these documents. Many vehicle owners have been left frustrated by the slow pace, with reports of long wait times to obtain the necessary paperwork for their cars.

READ ALSO: CITIZEN TV ANCHOR MASHIRIMA KAPOMBE MOURNS LOSS OF MOTHER IN EMOTIONAL POST

NTSA Responds to Delays

In August this year, the NTSA had to address public outcry regarding the delays in document processing. The Authority refuted claims that the delays were caused by a shortage of number plates. Instead, they assured the public that they were actively working to resolve the issue. At the time, the NTSA revealed that over 102,000 number plates were yet to be collected.

In its latest statement, the NTSA announced improved processing times, promising that future applicants for number plates will now receive their documents within seven working days, while logbooks will be processed and ready for collection within three working days.

This move is expected to ease frustrations and ensure that the backlog of uncollected documents is cleared. The NTSA continues to urge vehicle owners to collect their documents promptly to avoid further delays and to improve efficiency in their operations