A Kenyan man, eager to get married, recently contacted Safaricom with an unusual request, asking them to raise his M-Shwari loan limit to help cover the dowry.

The man identified as Kadoneza Jnr shared his plea on Safaricom’s social media platform, explaining that he wants to get married but lacks the dowry. As a result, he requested Safaricom to increase his M-Shwari limit to help him meet the requirement.

“I want to marry, but I don’t have dowry. Can you increase my M-Shwari limit, please, so that I can do so?” Kadoneza wrote.

Safaricom, known for engaging with its customers online, didn’t shy away from responding. In a polite yet informative reply, they congratulated Kadoneza on his marriage plans. However, they explained that M-Shwari loan limits are set by the bank based on saving habits and CRB ratings.

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Safaricom further encouraged Kadoneza to continue saving to grow his loan limit, saying, “Congratulations on your marriage plans. M-Shwari loan limit is awarded by the bank at their discretion based on your saving patterns and CRB rating. Please continue saving to grow your loan limit.”

This lighthearted interaction caught the attention of many Kenyans online, sparking conversations about financial planning and the challenges of meeting traditional dowry requirements. Many applauded the man’s bold approach, while others humorously noted how modern financial services are becoming intertwined with cultural practices.