Bolt has issued a statement following the abduction of Ciru Muriuki’s daughter by kidnappers.

Speaking through their page, they apologized for the incident that caught the two young girls and assured the public that they cooperated with the policemen in providing the necessary information that helped in locating the young abducted souls.

“We are aware of the recent safety incident and deeply appreciate the local authorities efforts to ensure that the two young girls were found and safely reunited with their families. We proactively collaborated with the authorities to provide pertinent information regarding this case that supported the conclusion of this investigation.”

The Online Bolt Company went on to tell the public that they should always be careful before boarding, as they should check the ride’s verification details first to ensure that they match what it says on the app.

“We strongly discourage the use of vehicles that do not match the details on the platform, as this was one of the issues that led to this unfortunate incident. The riders are encouraged to confirm that the driver and car registration details during their pickup match those on the app.”

They also said that they have an SOS emergency button that can be used in case there’s something suspicious spotted or in case of an emergency that can be dialed. Concluded with assuring the public that they will always ensure that the drivers and riders are covered.

“Our driver and rider apps also have an SOS emergency button that can be used to alert and seek security and/or first response medical assistance at any time during an active trip.
The safety of our drivers and riders remains our highest priority. This is why we strongly encourage all riders and drivers to report any incidents to our in-app support feature, accessible from the Bolt application menu or via [email protected].