Safaricom has announced a change to its reverse call service, introducing a fee for calls beyond the first two per day. While the service will remain available, customers will now be charged Ksh 0.50 for each reverse call made after the daily limit.

This decision has sparked mixed reactions among Kenyans, with many expressing disappointment and frustration over the added cost. Some users have questioned the rationale behind the change, while others have raised concerns about the potential impact on those who rely heavily on reverse calls.

Safaricom has not provided a detailed explanation for the implementation of the charges, leaving customers to speculate about the reasons behind the decision.

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Netizens react

As the news continues to spread, it remains to be seen how customers will adapt to this new policy and whether there will be any further developments regarding the reverse call service.

Most citizens believe it’s not necessary to charge a reverse call. However, others have shared different opinions. Check out the post below for reactions;