At DirectLine’s 20th anniversary celebration, company leaders reaffirmed their industry leadership and unwavering commitment to clients. With over KSh 1 billion in claims paid out this year alone, the firm continues to solidify its reputation as a powerhouse in the PSV insurance sector.
Highlights
- DirectLine has disbursed over KSh 1 billion in valid insurance claims since January 2025.
- Customer Corporate Team Leader Elian Alando praised the company’s market dominance.
- CEO Sammy Kanyi assured clients of continued transparency and reliability.
- The announcement came during a celebratory event for Nairobi intermediaries.
Main Story
DirectLine’s top brass took time during the company’s 20th anniversary celebration to reflect on past victories and future goals. Speaking at the Nairobi dinner event for intermediaries, Customer Corporate Team Leader Elian Alando highlighted the company’s position as Kenya’s market leader in PSV insurance.

Alando applauded DirectLine’s journey and credited partners for their role in the company’s enduring success. “This isn’t just a milestone for us—it’s a reaffirmation of trust from thousands of clients who rely on us daily,” he said.
CEO Sammy Kanyi echoed that sentiment, emphasizing that DirectLine remains dedicated to swift and fair claim settlements. He revealed that the company has paid out over KSh 1 billion in valid claims between January and June 2025—underscoring DirectLine’s financial stability and integrity in claims processing.
The remarks painted a picture of a company that is not just surviving but thriving, especially after last year’s attempted shutdown. Both executives stressed continued investment in digital support tools, training for young agents, and customer-centric innovations to drive the next chapter of growth.
In a sector where trust is everything, DirectLine’s leadership is making one thing clear—they’re here for the long haul, with claims paid, partners appreciated, and clients first.